Shipping Policy
Welcome to Trade-Bay Ltd. We are Registered in England & Welsh. Our Registered Company Name: Trade-Bay Ltd, Company Number: 09616143, and VAT Number: GB368678334. We buy most of our products from authorized distributors and some of our customers do sell online, Our invoices are accepted by retailers like Amazon, Shop.com However we strictly recommend you to check with respective websites as we are unable to take the stock back if you can not list or sell it. We are committed to providing a seamless and transparent shipping experience to all our customers.We don’t have any hidden fees. All prices are including VAT (calculated at checkout). Please read this shipping policy carefully to understand our shipping processes, delivery times, costs, and other essential details.
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We are not responsible for delays and other issues that are beyond our control.
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We will take a signature and picture of the premises where it is delivered. We may request a photo ID when the goods are high value.
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The collection is available from our warehouse at Euro House, Salmon Street, Preston, PR1 4BQ. Please note that you must confirm your collection time. When you are at the warehouse, press the buzzer next to the shutter, and someone will open the shutter for you.
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Collection is not available for PayPal orders or Card Payments.
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Currency: product prices on our Website is in Pound sterling (£)
Shipping Destinations: We ship to the following locations:
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For Retail customers: We ship to all over the UK for our Retail customers.
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For traders: We are a small company, and we have limited capacity, we are unable to deliver outside Lancashire as of now, and we are always pre-booked for most of our stocks. However, if you are able to collect the goods and pay by bank transfer, we will be happy to supply you.
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We can only deliver to the Lancashire area.
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We can only deliver a maximum of 2 pallet loads at a time.
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We will only deliver to your company-registered address if you have paid by PayPal.
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We are offering a 2.4% discount if you pay by bank transfer.
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Order cut-off time: Orders placed after 5:00 PM (GMT) Greenwich Mean Time (London) or on weekends/holidays will be processed the following business day. Processing time includes verifying your order, quality checks, and packaging.
Order Processing Times: Orders are processed within 1-2 business days (Monday–Friday, excluding public holidays).
Shipping Methods and Estimated Delivery Times: We offer a variety of shipping options to meet your needs:
1. Warehouse Pickup:
Delivery time: Same-day delivery.
Cost: Free shipping
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2. Free Economy Delivery:
Delivery time: 3–5 business days (Mon-Fri)
Cost: Free shipping
3. Royal Mail Standard:
Delivery time: 2–4 business days (Mon-Fri)
Cost: £0.99 (calculated at checkout)
4. Royal Mail Next Day:
Delivery time: 1-2 Business days (Mon-Fri).
Cost: £7.99 (calculated at checkout)
Change of Shipping Address
Before Shipping: If you need to change your shipping address after placing an order, please get in touch with us immediately at Contact@tradebayuk.com or Call us at +44 7915 170005. Address changes can only be accommodated within 24 hours of placing the order.
After Shipping: Once an order has been dispatched, we cannot change the delivery address. Please get in touch with the shipping carrier directly for assistance.
Order Tracking: Once your order is shipped, a tracking number will be sent to your registered email address. You can use this tracking number to monitor your shipment via our Order Tracking Page. If you do not receive your tracking information, please get in touch with us at email: Contact@tradebayuk.com or Call us at +44 7915 170005.
Delayed or Lost Shipments
Delayed Orders: If your shipment is delayed beyond the estimated delivery time, please get in touch with us at Contact@tradebayuk.com or Call us at +44 7915 170005.
We will liaise with the carrier to resolve the issue.
Lost Packages: If your order is confirmed lost, we will either send a replacement or issue a full refund based on your preference.
Damaged or Incorrect Items: If your order arrives damaged, incomplete, or incorrect:
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1. Contact us within 30 days of receiving the order at contact@tradebayuk.com
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2. Provide photos of the damaged product and packaging.
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3. We will arrange for a replacement or refund after verification.
Return to Sender / Failed Deliveries: If a package is returned to us due to an incorrect address provided by the customer or multiple failed delivery attempts, the customer will be responsible for any additional shipping fees incurred for resending the package.
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Order Cancellations: Orders can only be cancelled if the request is made within 24 hours of placing the order. To cancel an order, please get in touch with us at contact@tradebayuk.com immediately.
Restricted Items and Regulations: Certain products may have shipping restrictions due to local laws and regulations. If your order includes restricted items, we will notify you and issue a full refund for the prohibited items.
Delivery Issues: If the carrier reports your package as “delivered” but you did not receive it, please get in touch with the carrier and us immediately. We will work with you to resolve the issue, but responsibility for retrieving the package may fall on the customer.
Customer Support: If you have any questions or need assistance with your shipping, contact us at:
Email: contact@tradebayuk.com
Phone: +44 7915 170005
Business Hours: 10 am - 5 pm, (Mon - Fri), (GMT) Greenwich Mean Time (London)
Registered Company Name: Trade-Bay Ltd
Company Number: 09616143
VAT Number: GB368678334
Business Address: 239 Ribbleton Lane, Preston, PR1 5EA, United Kingdom
Compliance with Google Shopping Policies: We strictly adhere to Google Shopping policies by:
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Providing clear shipping timelines and costs.
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Offering reliable tracking for all orders.
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Maintaining transparency about shipping restrictions and additional costs.
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Ensuring accurate and honest representation of our shipping process.
We are committed to providing a positive shipping experience. Thank you for choosing Trade-Bay Ltd.