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Refund & Return Policy

At Trade-Bay Ltd, we want you to be completely satisfied with your purchase. If for any reason you are not, you can return your items within 30 days  (Mon-Fri) of receipt for a full refund. Below, you will find all the necessary information regarding our return process.

Conditions for Returns

We offer refund and/or exchange within the first 30 days of your purchase; if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

  1. We accept returns for defective and non-defective products. The product condition should be unused and new.

  2. Return method: by mail

  3. Customers do not have to pay for defective products or wrong products we send.

  4. Customers have to pay the actual cost of return shipping when the customers purchase the wrong products, it does not fit, or they no longer want the item.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • To complete your return, we require a receipt or proof of purchase.

  • Only regular priced items may be refunded, sale items cannot be refunded.

  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Non-Returnable Items: The following are exempt from refunds:

  • Gift cards

  • Some health and personal care items

Partial refunds are granted (if applicable)

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery.

  • Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

How to Initiate a Return

  1. Request a Return: To start a return, please get in touch with our customer service team at Mail:  contact@tradebayuk.com or Call +44 7915 170005 with your order number and the reason for your return.

  2. Receive Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item.

  3. Package Your Return: Items should be returned in their original packaging to avoid damage during transit. Include the item(s) and the original packing slip in a secure package. Clearly write the Return Authorization Number on the outside of the package.

Shipping Returns

You must return to Trade-Bay Ltd, 239 Ribbleton Lane, Preston, PR1 5EA, United Kingdom.

The cost of return shipping is the customer's responsibility unless the item is defective or incorrect.

We Do not charge Restocking fees.

Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost in transit.

Processing Your Return

Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the conditions of our return policy.

Refund: If the return is approved, we will process a refund to your original method of payment. Please allow up to 14 business days  (Mon-Fri) for the refund. Please remember it can take some time for your bank or credit card company to process.

If more than 14 business days (Mon-Fri) have passed since we’ve approved your return, please get in touch with us at contact@tradebayuk.com

You have to pay for any loss of value of the goods if this loss of value happens due to the return transit of the goods.

Notification: You will receive an email confirmation once your return has been processed and your refund has been issued.

Damages and issues

Please inspect your order upon reception and contact us immediately at contact@tradebayuk.com if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  contact@tradebayuk.com and send your item to our return address.

Contact info: 

Email: contact@tradebayuk.com

Phone: +44 7915 170005

Business Hours: 10am - 5pm, (Mon - Fri), (GMT) Greenwich Mean Time (London)

Registered Company Name: Trade-Bay Ltd

Company Number: 09616143

VAT Number: GB368678334

Business Address: 239 Ribbleton Lane, Preston, PR1 5EA, United Kingdom

Thank you for choosing Trade-Bay Ltd.  We look forward to providing you with exceptional service. We appreciate your business and are committed to providing you with the best service possible.

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